🇷🇺 РУССКОЯЗЫЧНАЯ ВЕРСИЯ | 🇷🇺 RUSSIAN-LANGUAGE VERSION
Table Of Contents
- Get emergency home heater repairs
- Get advice to reduce utility costs
- Get your water tested
- Submit a cable TV service complaint
- Become a water customer
- Pay or dispute a water bill
- Water pipe and meter maintenance
- 7.1. Water customer responsibilities
- 7.2. Water meters
- Water shutoffs
- 8.1. Reasons for water shutoff
- 8.2. Prevent water shutoffs
- 8.3. Restore water service
- 8.4. Stop water service
1. Get emergency home heater repairs
Emergency home heater repairs for those who are eligible.
2. Get advice to reduce utility costs
At a Neighborhood Energy Center, residents can get advice on how they can reduce energy costs.
3. Get your water tested
The Philadelphia Water Department (PWD) will conduct free water quality tests for customers with concerns about lead or water quality.
4. Submit a cable TV service complaint
The City of Philadelphia provides assistance with licensed cable operators such as Comcast and Verizon.
5. Become a water customer
Instructions and contact information for property owners, tenants, and occupants to use when setting up a water and sewer services account.
5.1. Become a water customer as a commercial tenant
Information about how to get a water bill in your name if you rent or lease space to run a business.
5.2. Become a water customer as a property owner
Information for new property owners on how to set up water services.
5.3. Become a water customer as a tenant
Information for those who pay rent on how to set up water services.
5.4. Become a water customer as an occupant
Information on how to set up water services for those who have permission to live in a property without a lease.
6. Pay or dispute a water bill
Learn how to make water bill payments and find out if you qualify for assistance.
6.1. Resolve water liens and judgments
How to resolve outstanding water liens or judgments before selling or refinancing a Real Estate property (payoff requests).
6.2. Search for a water lien
How to search for details about existing liens on water accounts, including meter and repair charges, as well as HELP accounts.
6.3. Pay a water bill
Instructions and fees for accessing and paying your water and sewer services bill.
6.4. Dispute a water bill
If you think there’s an error or a problem with your water bill, you can appeal to the Water Revenue Bureau.
6.5. Water bill payment agreements
Information about payment agreements available to water bill customers.
6.6. Senior citizen water bill discount
The City offers a discount on water and sewer bills for senior citizens who meet age and income requirements. Find out how to apply.
6.7. Water bill customer assistance
How to apply for assistance on your water bill based on income, age, or a special situation that is making it hard to pay your water bill.
7. Water pipe and meter maintenance
Details about the equipment that connects your property to the City’s water and sewer service lines, and what you’re required to maintain.
7.1. Water customer responsibilities
Information about what water customers are responsible for and what they should expect from their water service.
7.2. Water meters
Instructions for installing water meters and what to do if a water meter is damaged.
8. Water shutoffs
Find out why water shutoffs happen, how to prevent them, and how to get water service turned back on.
8.1. Reasons for water shutoff
Information about why water service might be shut off.
8.2. Prevent water shutoffs
Find out how to prevent or postpone a water shutoff.
8.3. Restore water service
Instructions for how to get water service restored after it has been shut off.
8.4. Stop water service
Instructions for property owners on how to permanently stop water and sewer services.
🇷🇺 РУССКОЯЗЫЧНАЯ ВЕРСИЯ | 🇷🇺 RUSSIAN-LANGUAGE VERSION
